Terms of service
Terms of Service
Welcome to Kiki & Co! These Terms of Service ("Terms") outline the rules and guidelines for using our website and purchasing from our store. By accessing our website or placing an order, you agree to be bound by these Terms.
1. About Us
Kiki & Co is a small, family-run business based on the Central Coast, NSW, Australia. We create handmade polymer clay jewellery, accessories, and gifts designed to bring colour and joy to your everyday life.
2. Handmade Products
All our polymer clay products are handmade and may vary slightly in colour, shape, or size from the photos shown on our website. This is part of what makes each item unique and special – no two are exactly the same!
3. Pricing & Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice.
Payment must be made in full at checkout before your order will be processed.
4. Orders & Availability
When you place an order, you will receive a confirmation email. If, for any reason, we cannot fulfil your order (e.g. out of stock, error in listing), we will contact you as soon as possible to arrange an alternative or issue a refund.
5. Shipping & Delivery
Please refer to our [Shipping Policy] for full details on shipping times, methods, and costs. Once your order is shipped, we cannot be held responsible for delays or loss caused by postal carriers.
6. Refunds & Returns
Your rights under the Australian Consumer Law (ACL) are protected. Please refer to our [Refunds & Returns Policy] for details on faulty goods, returns, and change-of-mind exclusions.
7. Health & Safety
Due to health and hygiene reasons, we do not accept returns or exchanges on earrings unless they are faulty or not as described.
8. Intellectual Property
All content on this website – including product images, logos, descriptions, and designs – is owned by Kiki & Co and protected under Australian copyright law. You may not reproduce, distribute, or use our content without written permission.
9. Website Use
You agree not to use our website for unlawful purposes or to attempt to disrupt, hack, or misuse the site in any way.
10. Limitation of Liability
To the extent permitted by law, Kiki & Co is not liable for any indirect, incidental, or consequential loss or damage that arises from using our products or website.
11. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be handled in NSW courts or tribunals.
12. Contact Us
If you have any questions about these Terms, please contact us at:
📧 kiki.and.co.australia@gmail.com